Job Description

1. Audit, Compliance & Quality Governance

• Maintain compliance with IATA IOSA, ISM, and regulatory standards across cargo, ground operations, and dangerous goods.
• Manage IOSA audit activities, address iSARPs, update Gap Analysis databases, track CPIs, and ensure procedures in the CPM are current and compliant.
• Support quality oversight by coordinating station audits/inspections, tracking audit schedules, updating masterlists, compiling reports, and monitoring audit trends.
• Act as secretary for monthly audit planning meetings and ensure audit findings are submitted, updated, and closed on time.

2. Procedure Review & Regulatory Approval (Cargo, Mail & Dangerous Goods)

• Review operational procedures to verify alignment with regulations, company policies, and the latest DGR edition.
• Identify improvement areas, recommend amendments, and coordinate stakeholder feedback.
• Liaise with CAAS for procedure approvals and ensure finalised procedures are disseminated and uploaded to Ground portal.
• Maintain Cargo Procedure Instruction (CPI) valid lists, tracking lists, DG checklists, and monitor updates/instructions from SIA Cargo.

3. Regulatory Applications & Authority Management 

• Apply for, track, and renew dangerous goods transport permits for authorities.
• Ensure validity of permits and timely submission with complete documentation.
• Manage audits and inspections by internal, local, and foreign authorities.
• Coordinate root cause investigations, develop CAPAs, and ensure timely closure with authorities.

4. Cargo Operations Surveillance & Performance Monitoring

• Coordinate and chair cargo-related meetings including SIA Cargo meetings and Cargo 4‑Party Meetings; serve as secretary where required.
• Track and submit monthly cargo, mail, and DG data for regulatory compliance and internal performance monitoring.
• Analyse cargo performance trends, assist with Operator’s Variation reviews, manage addendum dissemination, and maintain cargo contact lists.
• Ensure stations conduct cargo audits and monitor DG recurrent self‑reading compliance.

5. Safety Investigations (Cargo & Dangerous Goods)

• Update and maintain investigation data in ISMS and internal logs.
• Work with SSQ to support investigations, conduct RCAs, and assist in CAPA development.
• Prepare investigation reports, ensure accuracy, and facilitate regulator communication and case closure.
• Ensure timely submission of initial and final reports to authorities.

6. Hazard Identification & Risk Assessment

• Identify hazards from safety reports, incidents, audits, and voluntary reporting.
• Assess risks, determine likelihood and severity, and establish mitigation and recovery controls.
• Maintain and update hazard registry and ensure risk assessments remain current during operational changes.

7. Ground Safety Promotions

• Serve as Secretary for SAG meetings.
• Review meeting materials and issue safety loops, advisories, and event‑sharing circulars.
• Disseminate materials via email and platforms, track acknowledgements.
• Ensure quarterly safety loops and timely distribution of safety communications.

8. Departmental Support

• Participate in crisis activation and ensure timely response and coordination.
• Perform rotating secretariat duties for departmental and services meetings, including preparation of meeting materials.
• Work with Agile team on Ground portal tile enhancements for IRCC.
• Undertake any other duties assigned by the reporting manager.

Requirements: 



• Preferably 2 to 4 years of relevant working experience.
• Prior experience in ground operations or a related role is an advantage.
• Hands-on experience in auditing processes and compliance activities.
• Strong stakeholder management skills with the ability to engage and collaborate across departments and organizational levels.
• Willingness and ability to travel as required.
• Excellent communication skills, both written and verbal.
• Meticulous with strong attention to detail.
• Demonstrated analytical and problem-solving capabilities, coupled with strong interpersonal skills.
• Adaptable, positive, and committed to driving continuous improvement in a fast-paced, dynamic environment.